CLIENT AGREEMENT FOR TRAVEL SERVICES / TERMS & CONDITIONS

LAST UPDATED MARCH 18, 2026

This Client Agreement for Travel Services / Terms & Conditions (the “Agreement”) is a legally binding contract required prior to engaging in Travel Planning Services (as defined below) or booking any Travel Products (as defined below) with a PEAK Travel Co. affiliated Travel Advisor (herein “PEAK”). The Agreement must be agreed to by all clients, travelers, or customers (herein “Client” or “Clients”) and their designated PEAK Travel Advisor. This Agreement applies to the Client(s) and all members of the Client’s traveling party, including minor children for whom the Client agrees to act on behalf.PEAK Travel Co. provides professional travel consulting and planning services, and the Client seeks to engage these services. In consideration of the mutual covenants outlined in this Agreement, the Client agrees to the following terms and conditions:

I. TRAVEL PLANNING SERVICES

A. SERVICES

PEAK shall provide the Client with Travel Planning Services (herein referred to as the “Services”), including, but not limited to: consulting and advising on itinerary design and recommending Travel Products, conducting meetings, telephone calls, research, proposal preparation, revisions, correspondence, responses to Client requests, changes, and questions, executing Travel Product (as defined herein below) bookings, managing confirmations, delivering final details, and all additional work related to the Client’s trips.

B. BUSINESS HOURS

Services will be provided by PEAK during normal business hours (Monday – Friday, 9 am – 5 pm PST). In the case of after-hours emergencies, every effort will be made to assist the Clients. Voluntary requests received after hours may be subject to additional fees. Please note that these hours may change based on the travel schedule and will be communicated via email.For active travel emergency assistance outside typical business hours, please refer to your travel documents for emergency contact information.For after-hours needs, please copy support@peaktravelcompany.com, and our team will respond promptly.

C. SERVICE FEES

PEAK charges fees for their Services ranging in price depending on the complexity of the trip. The Client agrees to the fee structure and is presented this amount after the initial intake call or vetting of trip design by PEAK (herein referred to as the “Service Fees”) provided by PEAK before the Services commence. Upon completing this agreement, PEAK may request an initial non-refundable deposit from the Client before commencing any work on the Services. The Client understands that PEAK cannot guarantee the total amount of fees incurred for each trip however it will be communicated if additional trip fees become necessary to charge should the trip reach beyond the initial scope discussed.

i. Penalties & Disputes

Any disputes regarding Service Fees by the Client must be submitted in writing within seven (7) business days of receiving the invoice. By entering into this agreement, the Client waives the right to dispute any Service Fee charges with their credit card or banking institution.Should the Client fail to process payment in a timely manner, PEAK reserves the right to release Client reservations and cancel the trip. However, the Client shall remain responsible for any outstanding amounts owed to PEAK.If Service Fees remain unpaid for more than sixty (60) days, the Client is liable for penalty fees at an interest rate of 3.5% per past due month payable to PEAK. Refusal to pay on a timely basis may result in legal action, for which the Client hereby agrees to indemnify PEAK for all costs and expenses incurred, including attorney fees.

ii. Additional Fees

PEAK reserves the right to increase hourly Service Fees by up to 100% for excessive voluntary work (more than two consecutive hours) requested after hours, on weekends, and on holidays. Increased hourly Service Fees may also apply to last-minute inquiries (less than 6 weeks before the departure date), as confirmed in writing by PEAK before commencing Services.

iii. Changes & Cancellations

Clients may make reasonable voluntary changes to their trips, subject to availability at the time of the request and any fare increases or amendment penalties required as a result.The Client is responsible for payment of hourly Service Fees as outlined above for any additional work PEAK undertakes to facilitate changes.Last-minute changes (less than 14 days before the departure date) are subject to additional fees.Should a Client need to voluntarily cancel a trip after it has been booked, PEAK may charge a cancellation fee of $500 to the Client. PEAK will assist with reservation cancellations in accordance with the terms and conditions of individual bookings. The Client is responsible for any cancellation penalties or charges and agrees to compensate PEAK for additional hours worked to facilitate.

II. THIRD PARTY TRAVEL PRODUCT PROVIDERS

A. ROLE AS AN AGENT

The Client understands that PEAK is not the actual source or supplier and does not provide, own, or control any of the travel products and services offered to the Client, including but not limited to accommodations, flights, transportation, tours, cruises, charters, ground services, rental cars, or travel insurance (herein referred to as “Travel Products”).These Travel Products are owned, controlled, and provided by third-party suppliers (herein referred to as “Travel Product Providers”). PEAK acts solely as a sales agent for the Travel Product Providers of these Travel Products.

B. CLIENT RESPONSIBILITIES & LIABILITY

Clients understand that PEAK acts as an advisor and facilitator, and they are responsible for selecting all Travel Products and Travel Product Providers. Clients agree to adhere to the terms and conditions set by Travel Product Providers, including associated penalties and fees.Clients shall indemnify and hold PEAK harmless from any related claims, losses, damages, or liabilities (including attorneys’ fees) arising from PEAK’s recommendations and the goods and services provided by Travel Product Providers.Clients acknowledge that PEAK is not responsible for the acts or omissions of Travel Product Providers, including schedule adherence, service provision, refunds, financial default, or honoring future trip credits.Clients recognize that their travel plans may be disrupted by Travel Product Providers, government entities, or other third parties beyond PEAK’s control.Client rights and remedies, including refund eligibility, are governed by the Travel Product Provider’s cancellation, rebooking, and refund policies, subject to applicable laws.PEAK has no special knowledge regarding the financial condition of Travel Product Providers and assumes no liability for recommending trip credits instead of refunds.

C. PAYMENT & FARE CONSIDERATIONS

Client payments for Travel Products will be directly collected and processed by Travel Product Providers, typically in their local currency. Clients acknowledge that PEAK acts solely as a facilitator of payment details.By submitting the credit card authorization, Clients authorize PEAK to sign any necessary forms for payment to approved Travel Product Providers on their behalf.Prices are subject to change due to currency fluctuations, tariff adjustments, or operational cost increases.Travel Product Providers may impose surcharges for different payment methods, such as credit card processing fees or bank transfer fees, which are the responsibility of the Client.Clients should be aware that discounted fares often have restrictions, and making changes to confirmed travel arrangements may result in additional costs.Group tours/packages are contingent on a minimum number of passengers. Falling below this minimum may result in surcharges for all passengers.Clients agree not to initiate unauthorized chargebacks or refund requests and will be responsible for any legal fees incurred by PEAK in disputing such claims.

D. INDUSTRY PRACTICE FOR PRICING

Client acknowledges that quotes from Travel Product Providers for customized service packages are typically presented as a whole price, and it is standard industry practice for suppliers not to provide itemized cost breakdowns.This practice is due to the fact that Travel Product Providers often have access to exclusive, contracted rates that are confidential and cannot be disclosed.The Client agrees that this is an accepted practice beyond PEAK’s control and will not request detailed cost breakdowns for such packages after engaging Services.

III. PAYMENT AUTHORIZATION

Clients are required to provide their credit card billing information using the provided PCI-compliant secure authorization form.Unless otherwise specified by the Client, the credit card will remain on file and will be used for ticketing/booking Travel Products, as charged by Travel Product Providers, and for Service Fees, as charged by PEAK.By submitting the credit card authorization, Clients authorize PEAK to sign any necessary forms for payment to approved Travel Product Providers on their behalf.

IV. FLIGHT DESK & AIRFARE

A. FLIGHT DESK

PEAK may facilitate the booking of Business / First Class flights for Clients through an Air Travel Product Provider (herein “Flight Desk”). Normal business hours of the Flight Desk are Monday through Friday, 9 am – 5 pm PST.

B. AIR BOOKING FEES

Clients are responsible for a minimum non-refundable Air Booking Fee of $100 per ticket for all tickets booked via PEAK through the Flight Desk.These fees will be charged to Clients’ credit card by the Flight Desk after bookings have been ticketed and confirmed.Air Booking Fees are subject to increase based on complexity of travel details and will be confirmed in writing by PEAK before bookings are processed.Any voluntary changes will incur an additional fee of $50 per person per change after ticketing.Any voluntary changes made outside normal business hours may incur an additional fee of $75 per person.Air Booking Fees are charged by the Flight Desk and are separate from PEAK Service Fees.

C. AIRLINE RULES

Clients understand that airline tickets, air tours, or other products purchased through the Flight Desk are subject to supplemental price increases that may be imposed after the date of purchase.Discounted fares typically involve restrictions, and modifying confirmed air travel arrangements may not be possible or may result in additional costs.Clients are responsible for reviewing itineraries and ticket confirmations for accuracy, including names exactly as they appear on passports or legal identification.Clients must notify PEAK of discrepancies within 12 hours of ticketing to avoid vendor penalties or fare increases.Lost, stolen, or damaged baggage is the responsibility of the carrier and not PEAK or the Flight Desk.

D. TSA REQUIREMENTS

Clients acknowledge that the Transportation Security Administration (TSA) requires all passengers to carry government-issued identification to board a flight and that the name, date of birth, and gender must match airline records.Failure to comply may result in denied boarding or missed flights.

V. CLIENT RESPONSIBILITIES

A. COMMUNICATION & APPROVAL

Clients agree to communicate promptly with PEAK to facilitate a successful working relationship.All Travel Product purchases are subject to Client approval before PEAK proceeds with bookings.Prices quoted are subject to availability and may change until confirmed with payment.

B. BOOKING INTENTIONS

By entering this agreement, Clients acknowledge their intention to book through PEAK and commit not to book with another agent, online booking engine, or directly with suppliers unless the relationship with PEAK has been terminated in writing.Clients understand that PEAK cannot book travel with points or miles.

C. TRAVEL INSURANCE

Clients acknowledge that PEAK strongly recommends travel insurance.Purchasing insurance in a timely manner is the responsibility of the Client.If Clients decline insurance, they agree not to hold PEAK responsible for losses resulting from cancellation or interruption.

D. TRAVEL DOCUMENTATION

Clients are responsible for ensuring valid passports, visas, and travel documentation.Passports should be valid for at least six months beyond travel dates.

E. CONFIRMATION OF ACCURACY

Clients must review travel documents promptly and notify PEAK within 24 hours of booking if discrepancies are found.

F. CHARGEBACKS

Clients accept responsibility for any chargebacks initiated by members of their traveling party and agree not to transfer these responsibilities to PEAK or suppliers.

VI. PRIVACY

A. CONFIDENTIAL INFORMATION

Both PEAK and the Client may disclose confidential information during the course of this Agreement.Both parties agree not to disclose such information without written consent.

B. PRIVACY & SECURITY

PEAK will take reasonable measures to protect Client information but cannot guarantee absolute internet security.

C. PHOTO RELEASE

Clients agree that PEAK and PEAK Travel Co. may use images or videos shared by Clients or tagged on social media for marketing, website, and promotional use.Clients waive rights to payment or royalties for such use.

VII. ASSUMPTION OF RISK, DISCLAIMER OF RESPONSIBILITY & LIMITATION OF LIABILITY

Clients acknowledge the inherent risks of travel including transportation, accidents, weather, illness, and the actions of third parties.PEAK shall not be liable for:Acts or omissions of third partiesActs of God, weather, terrorism, pandemicsDelays or cancellations by suppliersProperty damage, injury, or death related to third-party servicesTo the fullest extent permitted by law, PEAK shall not be liable for punitive or consequential damages including lost profits, emotional distress, or loss of enjoyment.

VIII. TRAVEL CONSUMER RESTITUTION FUND DISCLOSURE (CALIFORNIA)

If you reside in California, this transaction may be covered by the California Travel Consumer Restitution Fund (TCRF).Eligible passengers may file a claim if owed a refund of more than $50 for travel services not delivered.The maximum payout is $15,000 per passenger.Claims must be filed within 12 months of the scheduled completion date of travel.

IX. TRAVEL INSURANCE

PEAK strongly advises Clients to obtain comprehensive travel insurance covering trip cancellation, interruption, medical emergencies, and other unforeseen events.The Client is solely responsible for reviewing and selecting appropriate insurance coverage.Insurance questions must be directed to the insurance provider.

X. INDEPENDENT BUSINESS DISCLOSURE

The designated Travel Advisor named in this Agreement (referred to as “PEAK”) operates as an independently owned and operated business and may be either PEAK Travel Co. or an independent affiliate operating under the PEAK Travel Co. brand.This Agreement is made exclusively between the Client and the designated PEAK Travel Advisor.All claims or disputes related to services under this Agreement shall be directed solely to PEAK Travel Co. and the Travel Advisor providing services.

XI. TERMINATION OF AGREEMENT

Clients may terminate this Agreement at any time by providing written notice to PEAK.Service Fees already incurred will be retained by PEAK, and Clients remain responsible for payment of all hours worked prior to termination.

XII. ACKNOWLEDGEMENT OF TERMS

By agreeing to these Terms & Conditions, the Client acknowledges that this Agreement constitutes a legally binding contract, including a release, waiver of liability, and assumption of risk for all travelers represented.The Client further acknowledges that this Agreement serves as a contract between the Client(s), their traveling party, and their designated PEAK Travel Co. Travel Advisor.